1. Introduction
These Terms and Conditions govern the packing, handling, and supply of goods by Gulf Jewel ("Company") in the Kingdom of Saudi Arabia. By engaging our services, the client agrees to comply with these terms.
2. Scope of Services
The Company provides:
• Packaging of food products (e.g., rice, grains, pulses)
• Labeling and branding
• Storage (if agreed)
• Dispatch and logistics coordination
All services comply with regulations set by the Saudi Food and Drug Authority and other relevant authorities.
3. Compliance with Regulations
• All products must meet standards defined by the Saudi Standards, Metrology and Quality Organization.
• Food items must comply with hygiene and safety regulations issued by SFDA.
• The client is responsible for ensuring raw materials meet import/export laws.
4. Quality Assurance
The Company ensures proper packaging under hygienic conditions.
The Company is not responsible for:
• Pre-existing defects in raw materials
• Spoilage due to improper storage before delivery
Quality checks are conducted before dispatch.
5. Packaging Specifications
• Packaging materials (bags, cartons, etc.) will be agreed upon in advance.
• Labeling must comply with Saudi labeling laws (Arabic language required).
• Any special requirements must be provided in writing before production.
6. Pricing and Payment Terms
Prices are agreed upon in the contract or quotation.
Payments must be made in Saudi Riyal unless otherwise agreed.
Standard terms:
• Advance payment (e.g., 50%) before processing
• Remaining balance before delivery
• Late payments may incur penalties.
7. Delivery and Logistics
Delivery timelines are estimates and may vary due to:
• Supply chain issues
• Government regulations
• Force majeure events
Risk transfers to the client upon delivery or dispatch (as agreed).
8. Storage Conditions
If storage is provided:
• The Company maintains suitable conditions (temperature, hygiene)
• Storage duration must be agreed in advance
• Additional storage fees may apply.
9. Liability and Limitation
The Company’s liability is limited to the value of the packaging service provided.
The Company is not liable for:
• Market losses
• Delays caused by external factors
Claims must be made within 7 days of delivery.
10. Client Responsibilities
The client must:
• Provide accurate product details
• Ensure compliance with Saudi laws
• Supply approved labeling content
• Obtain necessary import/export permits
11. Force Majeure
The Company is not liable for delays or failure due to:
• Government restrictions
• Natural disasters
• Pandemics
• Transportation disruptions
12. Termination
Either party may terminate the agreement with written notice.
The client must pay for all completed work up to the termination date.
13. Confidentiality
Both parties agree to keep business, pricing, and operational information confidential.
14. Dispute Resolution
Disputes shall first be resolved amicably.
If unresolved, disputes shall be governed by the laws of the Kingdom of Saudi Arabia.
Jurisdiction: Saudi courts.
15. Amendments
The Company reserves the right to modify these terms at any time. Updated terms will be communicated to clients.
16. Acceptance
By using our services, the client confirms acceptance of these Terms and Conditions.
